FAQ – Answers to All Your Delivery Worries

Not sure how big a van you need? Wondering if we can deliver your giant teddy bear? Find all the answers here!

What areas do you cover?

We currently offer same-day pickup and delivery in:

  • Ipswich
  • Colchester
  • Felixstowe
  • Sudbury
How fast is Priority Delivery?

We aim to:

  • Collect within 30 minutes to 3 hours from the request
  • Deliver within 30 minutes to 4 hours after collection
What’s included in Standard Delivery?

We aim to collect and deliver your parcel within 24 hours, provided the order is placed before 6:00 PM.

Is VAT included in your pricing?

Yes, all prices shown include 20% VAT.

Do you offer insurance?

Yes, every parcel is automatically covered up to £20 in case of loss or damage. If your item is worth more, we recommend arranging additional insurance independently.

What if I’m not available at pickup or delivery?

We offer a 3-minute grace period at both pickup and delivery. After that, £1 is charged per 5 minutes of waiting time.

Do you deliver outside your listed areas?

We may be able to help depending on availability. Please contact us directly for a custom quote.

What items can’t I send?

We do not carry hazardous, illegal, fragile (unprotected), or perishable goods that require special handling.

For custom quotes or questions, please reach out via:

  • Email: support@erranduk.co.uk
  • Phone: 07469474999